My strategy plan is closely modelled on the "balance scorecard" approach started by Robert Kaplan of Harvard Business School.
My plan is split into 5 parts - CUSTOMERS /OPERATIONS /PEOPLE /FINANCE / COMMUNITY
I have gained wide knowledge from 25 years of running businesses but also from my board advisor and friend Christine Cross. Not enough space here to write about those learnings.....
Some companies I learn from and admire :
Apple
Booker - Charles Wilson
Dunnhumby
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