Logo
  • Home
  • About entrepreneur - Denys Shortt OBE
  • GRIT & Winning
  • Why have a plan ?
  • What makes an Entrepreneur ?
  • Creating your Strategy Plan
  • Get the basics right
    • First Impressions
    • Measure performance
    • Focus !
    • Great Customer Service
    • Kill or be killed !
    • Embrace Excellence
    • Communication
    • Never "assume"
    • Research your competitors
    • Cut cut cut costs
    • Rules for Meetings
    • Thoughts count
    • Tools for the job
    • Charities
  • Using LinkedIn to grow
  • Balanced Scorecard explained
  • Useful links & tips!
  • Testimonials
  • Downloads
  • Contact

Great Customer Service

GREAT CUSTOMER SERVICE (in 24 words) : 

Be nice.

Ask more questions of your customers.

Care about their needs.

Do what you say you are going to do.

Exceed expectations.

Every day.

Denys Shortt